Need information? CRPN’s website is available 24/7

Many of you are trying to reach us by phone. Unfortunately, our case managers cannot handle all of your calls as they need to mainly focus on handling your careers and pensions.

For quick and easy access to the information you need, do yourself and us a favor and stop by our website. Most of your questions are answered in at least one section of our website, which is online 24/7.

You can check the following on our public page:

  • Our scrolling banner,
  • Our pages by topic,
  • Our news, with regular updates,
  • Our informational guides and forms (“Downloads” section),
  • Our Help and Contact section for your profile (Pensioner, employee, Employer), which answers the most frequently asked questions.

You can also:

  • Use the magnifying glass (located in the upper right hand corner of each page) to do a keyword search
  • Submit a query to our virtual assistant, Alpha, which you will find in the lower right-hand corner of each page
  • Browse our publications (Downloads) section
    • The air crew member’s handbook,
    • Our Horizon newsletters,
    • Our Activity Reports,
  • Check out our Step-by-step guide to your retirement pension claim.

In your personal account; here, you will find the following documents and services, personalized according to your profile:



















If we have not answered your question, please contact CRPN through our contact form.