Terms of use

Please read these terms of use carefully before you confirm your registration.

These are the general rules for accessing services through your secure personal account.

Important: these terms of use constitute an agreement on your part and must be accepted and confirmed before you can access our services.


Acceptance of and changes to the terms of use

Registration for and use of our services are subject to acceptance of and compliance with these terms of use. By registering for or using our services, the user acknowledges having read the terms of use and agrees to abide by them with no restriction or reservation.

If any changes are made to the terms of use, you will only be able to continue using the services once you have accepted the new terms of use by checking the acceptance box that will appear onscreen. If you refuse the new terms of use, you will no longer be able to use the services.


How to sign up for a personal account

Employer’s account password:

Once your registration is complete, you will receive a permanent password in the mail.

Employee’s and pensioner’s account password:

As part of the registration process, you will need to activate the link that was sent to your email address (previously registered with CRPN), then choose and enter a password of at least 8 characters, and re-enter to confirm. This password must only be used for your secure area on the CRPN portal.
We recommend:

  • that you select a password that is easy for you to remember but difficult for anyone else to guess. For example, it should not contain your children’s or other family members’ names or dates of birth, etc.
  • that you not write your password down on paper or save it to your computer.
  • that you not disclose your password to anyone else, by any means whatsoever (this includes in person, over the phone, by email, or by listing it on a form).
  • that you make sure to log out of the site once you have finished checking your personal information, particularly if you use our online services from a cybercafé or another public place.
  • that you change your password whenever you have a change in family circumstances.

If you believe at any time that your password may have been compromised, make sure to change it through your personal account. Just go to the “Personal information” section and click on the “Change your password” button.

Power of attorney

If you have a power of attorney, you are not authorized to register and access your donor’s (or donors’) secure personal account(s). Instead, please contact CRPN by mail or telephone.

In both cases, you will need to submit the document that authorizes you to represent our member (power of attorney (“procuration” or “mandat de protection future,”) or court ruling).


Use of our services

You are responsible for notifying CRPNPAC of any changes to the personal contact information we currently have on file.


Email and text message notification

For security reasons, the use of certain services may require you to authorize email or text message notifications.

By filling in these fields when you register, you agree for CRPNPAC to gather this information.


Portal availability

The portal is available 24/7, barring a “force majeure” or other event that is out of CRPNPAC’s control. You will receive a message in the event of any portal-related technical failure in order to notify you if our services are totally or partially unavailable or if information entered has been lost.

However, CRPNPAC reserves the right to take all or part of the site down temporarily with no prior notice to users in order to perform technical maintenance or updates necessary for Site and related operations, or for any other reason.

The user acknowledges that CRPNPAC can eliminate or substantially modify the services available on the Site at any time, without notice and without any avenue for user recourse against CRPNPAC.

French data protection law

Some of the information that you share with us through your personal account constitutes personal information. Any personal information must be processed in accordance with EU regulation No. 2016/679 of April 27, 2016 (General Data Protection Rules/ “RGPD”) and with France’s amended Law No. 78-17 on Data Processing, Files, and Individual Liberties of January 6, 1978.

CRPNPAC agrees to process all personal data in a manner fully compliant with these legal instruments.

The data collected are solely intended for CRPNPAC (and its technical subcontractors) for the purposes of processing the requests and online services activated by the user.

CRPNPAC does not transfer any of the personal data it collects to any other country and stores them solely in France.
CRPNPAC does not make any automated decisions on the basis of the personal data it collects.

Pursuant to France’s amended law of January 6, 1978 on Data Processing, Files and Individual Liberties and to the General Data Protection Rules (“RGPD”) cited above, you have the right to access, correct, and delete your personal information as well as the right to restrict how your information is processed. In addition, you have the option to register directives regarding the storage, deletion, and sharing of your information after your death. These directives can be amended or revoked at any time.

To exercise your rights, please write to the following address (attaching any proof of identity and documents to support the grounds for your request):

Data Protection Officer
14 rue des Pyramides
CS 60322
75041 Paris Cedex 01

Or by using the form below:

    (The fields with an * are required in order for us to process your request)

    Please retype the following code:

    Your personal data will be destroyed once the deletion of your account has been confirmed. However, CRPNPAC reserves the right to retain certain data as needed in order to proof full compliance with its legal obligations. Only those data strictly necessary for this purpose may be retained.

    CRPNPAC guarantees the confidentiality and security of the data gathered through its website.


    Fraud and misuse

    Pursuant to article 34 of France’s amended data protection law N° 78-17 of January 6, 1978, CRPNPAC takes all necessary measures in order to safeguard the security of the data that can be accessed through the portal, including preventing these data from being garbled, distorted, or accessed by unauthorized third parties.

    CRPNPAC may not be held liable in the event of identity theft or any fraudulent use of the services made available to the user through the personal area of our portal.

    Please be aware that by using the secure services available to you through this website, you explicitly agree: not to submit false information, not to use a third party’s identity in order to illegally and unduly obtain an entitlement or benefit, and not to use a third party’s identity in order to gather information on that individual.

    Behaviors liable to result in criminal proceedings and punishable by a fine include misrepresentations or untruthful declarations, fraud or attempted fraud under articles 313-1 and 313-3 of the French penal code, identity theft under article 226-4-1 of the French penal code, forgery with the intent of or liable to result in proving an entitlement or the occurrence of an event with legal implications under article 441-6 through 441-9 of the French penal code, with fines also applicable to any intermediary committing the infraction referenced under article L.377-2 of the French social security code.

    Please be aware that verifications can be carried out at any time, and that we reserve the right to bring any appropriate legal action.


    Information appearing on your website

    CRPN and our teams put forth our best endeavors to provide users with information and/or solutions that are up and verified, but cannot be held liable for any errors or admissions or for any down time for our information and services. As a result, the user accepts sole responsibility for their use of this information. For any suggestions or comments, you may write to us at the address below:

    14 rue des Pyramides
    CS 60322
    75041 Paris Cedex 01


    Canceling your registration

    In compliance with European Regulation no. 2016/679/EU of 27 April 2016 and the French Data Protection Act of 6 January 1978 amended, you have a right of access, rectification and erasure of your personal data. You can exercise these rights with the Data Protection Officer of the CRPNPAC at the following address: protection.donnees@crpn.fr.

    Closing your personal account will cancel your registration for all the services available through your account.