- How do I change my contact information?
To change your mailing address, email address, and phone number
- On this website, log in to your personal account, go to the “personal information” section, and enter your changes directly,
- On this website, fill out our contact form in the « Help and Contact» section and attach a scanned, signed letter drawn up on separate paper showing your Last name, First name, French Social Security number, and your new contact information,
- By mailing us a signed letter with your Last name, First name, French Social Security number, and your new contact information.
We cannot change your contact information over the phone.
- My family circumstances have changed: how do I notify CRPN?
We recommend that you notify CRPN of any civil status changes
By sending us the following documents, depending on the life event you have experienced:
- marriage: a copy of your French family record book (“livret de famille”) showing your marriage,
- birth of a child: a copy of your French family record book (“livret de famille”) (when you claim your retirement pension, CRPN may ask you for a birth certificate for each child in order to determine your eligibility for a pension bonus),
- divorce: a copy of your French family record book (“livret de famille”) showing your divorce, or a copy of your divorce decree.
Using the following means of communication:
- On this website, log in to your personal account, and attach your scanned document to the contact form,
- On this website, fill out our contact form in the « Help and Contact» section, and attach a scanned, signed letter drawn up on separate paper showing your Last name, First name, French Social Security number, along with your scanned document.
- By mailing us a signed letter with your Last name, First name, and French Social Security number, along with your document.
Civil status information does not appear in your personal account.