Special measures

Need to contact CRPN? Due to the current extraordinary circumstances, CRPN has had to close down its telephone hotline as well as its in-person member reception.

If you have any questions for our Careers and Benefits department, please refer to our website which is available 24/7.

If you have a question for any of CRPN’s other departments, you can reach your case contact by dialing their direct number.

Our Careers and Benefits case managers are mainly focusing on:

  • Processing pension claim applications,
  • Paying pensions.

We are receiving a lot of questions, which means our turnaround time may be longer than usual. Thank you for your understanding.

Need information?

You can check the following on our public page:

  • Our scrolling banner,
  • Our pages by topic,
  • Our news, with regular updates,
  • Our informational guides and forms (“Downloads” section),
  • Our Help and Contact, section for your profile (Pensioner, employee, Employer), which answers the most frequently asked questions.

You can also:

  • Use the magnifying glass (located in the upper right hand corner of each page) to do a keyword search
  • Submit a query to our virtual assistant, Alpha, which you will find in the lower right-hand corner of each page
  • Browse our publications (Downloads section)
    • The air crew member’s handbook,
    • Our Horizon newsletters,
    • Our Activity Reports,
  • Check out our Step-by-step guide to your retirement pension claim.

In your personal account

Here, you will find documents and services personalized according to your profile (Pensioner, Employee, or Employer):

  • Personal information,
  • Career,
  • Notice of entitlements,
  • Simulation calculator (retirement date and pension simulator),
  • Online applications (to claim entitlements, perform buybacks, make contribution payments, and have periods credited free of charge),
  • Pension calendar,
  • Pension statements,
  • Certificate of pension entitlement,
  • Tax certificate,
  • Section on Pay-as-you-Earn tax withholdings

Frequently asked questions

Check out our FAQ page